Electra3D (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
When you register, place an order, or contact us, we may collect:
Full name
Email address
Phone number
Shipping and billing address
Payment details (handled securely by third-party payment gateways)
IP address and device/browser information
1.2 Uploaded Files and Order Details
For custom 3D printing, we collect:
Uploaded 3D model files (e.g., .STL, .OBJ)
Project notes or customization requests
Order history and preferences
1.3 Automatically Collected Data
Through cookies and analytics tools, we collect:
Browser type/version
Pages visited and time spent
Referring URLs
Geolocation data (approximate)
2. How We Use Your Information
We use the collected information for the following purposes:
To process orders and provide 3D printing services
To communicate order status and updates
To improve website functionality and user experience
To send marketing and promotional emails (with opt-out option)
To respond to customer queries and support requests
To comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal information. However, we may share it with:
Third-party service providers (e.g., payment gateways, shipping companies, customer support tools) only to fulfill your order.
Legal authorities if required by law, court order, or legal process.
Business partners in the event of a merger, acquisition, or reorganization, with user consent or proper notification.
4. Cookies and Tracking Technologies
We use cookies to:
Maintain your login/session
Store your cart and preferences
Analyze website traffic via tools like Google Analytics
You can control cookies through your browser settings, but disabling them may affect site functionality.
5. Data Security
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including:
SSL (Secure Socket Layer) encryption
Secure payment gateways (Razorpay, Paytm, etc.)
Access controls and administrative safeguards
However, no internet transmission is 100% secure. We encourage users to use strong passwords and avoid sharing credentials.
6. User Rights
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority (if applicable)
We retain your data only as long as necessary for:
Order processing and delivery
Legal and regulatory compliance
Customer service and future support
Custom file uploads may be deleted automatically after a certain period or upon your request.
8. Third-Party Links
Our website may contain links to external sites (e.g., Facebook, Instagram, LinkedIn). We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies.
9. Children’s Privacy
We do not knowingly collect data from individuals under the age of 13. If we learn we have collected such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes implies acceptance.
11. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, you can reach us at:
